Important customer information

Returns Policy and Cancellation

We trust you will be entirely satisfied with any product purchased from our web site but if you wish to return a product to us for any reason you may do so within 14 days of the despatch date.  You must arrange for and pay for the return of products immediately.  If you require us to collect products from you our courier costs of £25.00 including VAT shall be payable.  It is your duty to exercise reasonable care to ensure that we receive the products and to ensure that the products are not damaged in transit.  If we do not receive the products back from you in the condition that they were despatched to you we may take action to recover our losses, costs and expenses from you.

 

The revocation must be send to

 

Rohrsen-brass-design

Springer Str. 29

58762 Altena

Germany

 

Please send  a short information, that you want to return the item.

info@rohrsen-brass-design.com

00492352/77470